Customer Success Analyst
π Remote (U.S.) | Full-time | Soter.ai
About Soter:
Soter is an AI-powered recruiting platform helping agencies and families fill caregiving and frontline roles faster. Weβre solving a critical U.S. workforce gap β starting with developmental disability care and expanding across healthcare, hospitality, and other high-turnover sectors.
Role Overview:
Weβre seeking a Customer Success Analyst who can bridge data, clients, and product. Youβll manage client campaigns, track key metrics in Power BI, and ensure every customer achieves measurable success with our platform.
This role requires strong analytical thinking, excellent communication, and the ability to work independently in a fast-moving startup.
Responsibilities:
- Manage customer campaigns for B2B and B2B2C clients.
- Track and report customer success metrics and ROI using Power BI or similar tools.
- Translate client needs into technical requirements for the product team.
- Monitor campaign budgets, timelines, and deliverables.
- Lead client meetings, prepare performance reports, and communicate insights.
- Investigate issues and act as the voice of the customer to improve product and process.
Requirements:
- 2β4 years in customer success, analytics, or operations (preferably SaaS, HRTech, or recruiting).
- Strong proficiency in Power BI (or other data visualization tools).
- Exceptional communication and client management skills.
- Self-starter with the ability to manage multiple priorities.
- Analytical mindset with attention to detail.
- Plus: background in recruiting, workforce analytics, or data analysis.
What We Offer:
- Mission-driven work that impacts thousands of families and caregivers.
- A fast-paced, collaborative environment where initiative is valued.
- Room to grow with a company scaling nationally.
π‘ Apply now and help us transform how America hires its caregivers.
