Customer Success Analyst

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Name *

First

Last

Phone *

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Email *

LinkedIn Profile (optional)

Current Location (Country, City) *

What did did

How many years of experience do you have in customer success, analytics, or client operations? *

Less than 1 year
1–2 years
3–4 years
5+ years

Have you worked in any of the following industries? (Please select all that apply) *

Recruiting / Staffing
HRTech / Workforce Technology
Healthcare / Human Services
SaaS / B2B Technology
Analytics / Data Services
None of the above

Briefly describe your most recent role and your key responsibilities. What metrics or outcomes did you track? *

Which tools or systems have you used professionally? (Please select all that apply) *

Power BI
Tableau
Looker / Google Data Studio
Excel / Google Sheets (Advanced formulas, pivot tables, etc.)
SQL
CRM (HubSpot, Salesforce, Close.io, etc.)
Project management tools (Asana, Notion, Jira, Trello)
Other

Please specify *

Describe how you’ve used data to identify performance issues or opportunities in a customer campaign. What did you find and what actions did you take? *

Case Scenario

You are managing a recruiting campaign for a client who aims to hire 20 caregivers within 30 days.

After 2 weeks, the performance data shows:

400 job views
90 started applications
18 completed applications
4 candidates passed screening
1 hire made

The client sends an email, saying:

We’re disappointed. We expected faster results. Candidates are unqualified and drop off halfway. If this continues, we’ll pause the contract.

Questions

How would you address this during the client meeting?
What would you suggest internally to improve campaign or product performance going forward?

Please provide your answer here *

Tell us about a time you investigated a complex issue with limited data or unclear feedback. How did you find the root cause and what did you learn? *

What interests you about Soter and our mission? *

What are your personal and professional goals for the next 5 years? *

What is your current (or most recent) monthly salary (in USD)? *

What is your desired monthly salary (in USD)? *

When could you start if selected? *

How would you rate your ability to work independently and manage multiple client campaigns at once? *

Excellent — I thrive on autonomy and prioritization
Strong — I’m confident managing multiple accounts
Moderate — I prefer structured guidance
Developing — I’m growing in this area

Is there anything else you’d like us to know about your experience or motivation? *

Please upload your resume *

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