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I have searched for a DSP myself before. I asked many friends and family members. Some said no, and others did not work out. They were too close to us and did things their own way, often unwilling to adapt in a manner that worked for us. Using Soter, we accessed a larger and better pool of applicants. We were able to provide more details, and the applicants responded to questions that we formulated. I would have to say that the most important factor in choosing a family buddy is compatibility, both with my daughter and with her parents. The second most important trait is being a self-starter. I want them to understand what is expected and desired, and then take initiative. I would recommend that families who are just beginning their search really think about the traits and skills they are looking for.

We want to thank all the professionals at Soter for assisting us to recruit a highly qualified staff person for our son's Self-Direction program. Their knowledgeable recruiting and determination to find a successful candidate are most appreciated. For us, the experience was timely and effective. We know that your work will help many families find well qualified direct support professionals for Self-Direction programs.

Thank you for your kindness and understanding in our journey. It's really a difficult task to find someone who will come to work and then cope—it is a challenge. I am grateful for the help I have received from the Soter team. Initially, we were looking for one DSP, but we ended up finding two.

Before working with Soter, we found hiring DSPs incredibly frustrating. We spent a lot of time reviewing unqualified resumes, and about half of the viable candidates never responded to our outreach. Soter changed that—we started seeing a higher percentage of qualified candidates, and more importantly, they were responsive when we contacted them. When choosing a DSP, prior experience working with people with disabilities is our top priority. For others starting this process, I recommend structuring roles to offer full-time hours with benefits, and clearly defining minimum qualifications from the start. It saves time and helps filter out unqualified applicants.

We are an agency in North Dakota, continually seeking new and unconventional ways to recruit staff. I can confidently say that Soter has opened up new opportunities for us. We have witnessed a significant influx of candidates that the Soter team has attracted, along with the immense possibilities now available to us. We are considering modifying our onboarding process, allowing us to retain true professionals and bring wonderful benefits to the entire field of supporting people with special needs.

At ILC, Soter has made a remarkable impact on our staffing outcomes. The vacancy rates have seen a significant decrease, and we couldn't be more pleased. With Soter's powerful capabilities, we've been able to extend our reach to even the most challenging locations, securing high-quality applicants where we thought it was nearly impossible. As we expand to new agencies in different states, we're excited to have Soter by our side as a reliable ally in our quest for exceptional caregiving talent.

At Trinity, we truly value each and every Direct Support Professional (DSP) that joins our team. When we integrated Soter into our recruiting process, we immediately recognized that this was just the beginning of a new era of exceptional staffing quality. Soter has been instrumental in connecting us with highly qualified candidates who share our commitment to delivering top-notch care. We're thrilled to explore the full potential of Soter and elevate our staffing standards even further.

Soter has been a game-changer for EFR. It has not only streamlined our recruitment process but also helped us uncover and address critical weak points in our strategy. By partnering with Soter, we've successfully accelerated our DSP hiring, putting us firmly on the path to fill our vacancies efficiently. Soter's expertise and support have proven invaluable, making them an essential partner in our pursuit of staffing excellence.

We planned to hire one DSP but ended up hiring three. It was really helpful to have so many candidates in such a short period of time. It was a little overwhelming, but we got great results. Next time, I know I'll have a better handle on my calendar and be more prepared to manage such a high volume of applicants.

Finding dependable DSPs on our own was a real challenge. We received plenty of applications through Indeed, but most candidates lacked motivation—many didn't respond to outreach or failed to show up for scheduled interviews. It was time-consuming and discouraging. Partnering with Soter brought structure and relief to the process. They handled the initial screenings, scheduled phone interviews, and provided clear, organized candidate profiles. Their weekly updates kept us in the loop and made it easy to move forward with confidence. For us, the most important qualities in a DSP are reliability, kindness, and a willingness to go the extra mile for the people we support. If you're just beginning your search, we recommend creating realistic interview scenarios and offering a trial day. It's one of the best ways to see how someone will perform in real situations.

Soter completely transformed our hiring process. Before, we struggled with unpredictable results from job boards — now we have a reliable source of high-quality DSPs. Their team deeply understands our mission and consistently delivers candidates who truly align with our values. Thanks to Soter, we've been able to confidently grow our agency and focus on what matters most: our clients.