DSP & Caregiver Staffing for Independent Facilitators

Meet our team for a quick conversation. Ask questions, understand the platform, and discover how Soter can help you simplify DSP recruitment, save time, and support families more efficiently.

Hire Care Professionals within 2 weeks

Get pre-qualified staff for urgent shifts.

Human & Tech

We believe that technology should empower, not replace human connection.

Our AI-based matching system combines algorithmic precision with empathy and goes beyond keywords and resumes. We align candidates’ experience, personality, and availability with each agency’s specific needs, ensuring the right fit from the start.

60%

less workload

75%

DSP retention

< 14 days

average time to fill the open position

4/5

families’ satisfaction rate with the candidates

The only AI-powered solution designed for I/DD space

From posting a role to hiring the right DSP, explore how it works.

1Request

With just a few clicks inside the Soter platform, you specify exactly what kind of care a family needs - from skills and certifications to values and personal interests. The app automatically creates a clear candidate profile, so you see the best matches faster and with less effort.

2Pre-qualify

Soter App goes further than matching - we pre-qualify the best care professionals and flag them right on your dashboard. You instantly see who has applied, been screened, or is interview-ready, with full transparency to move the right candidates forward without delay.

3Get Matched

With advanced matching, our AI-based algorithm compares your request to our network in real time and highlights the strongest candidates.

4Vibe check

By the time you reach the interview stage, you’re only meeting pre-qualified candidates who already understand the realities of care work and align with the family’s hours, needs, and expectations. All that’s left is a quick vibe check to confirm the fit - no more wasted interviews.

Trusted by care organizations and families across the U.S.

I have searched for a DSP myself before. I asked many friends and family members. Some said no, and others did not work out. They were too close to us and did things their own way, often unwilling to adapt in a manner that worked for us. Using Soter, we accessed a larger and better pool of applicants. We were able to provide more details, and the applicants responded to questions that we formulated. I would have to say that the most important factor in choosing a family buddy is compatibility, both with my daughter and with her parents. The second most important trait is being a self-starter. I want them to understand what is expected and desired, and then take initiative. I would recommend that families who are just beginning their search really think about the traits and skills they are looking for.

Bridgette, Felicity's mom

We want to thank all the professionals at Soter for assisting us to recruit a highly qualified staff person for our son's Self-Direction program. Their knowledgeable recruiting and determination to find a successful candidate are most appreciated. For us, the experience was timely and effective. We know that your work will help many families find well qualified direct support professionals for Self-Direction programs.

Chuck and Anne, Chris's parents

Thank you for your kindness and understanding in our journey. It's really a difficult task to find someone who will come to work and then cope—it is a challenge. I am grateful for the help I have received from the Soter team. Initially, we were looking for one DSP, but we ended up finding two.

Theresa, Robert's mom

Before working with Soter, we found hiring DSPs incredibly frustrating. We spent a lot of time reviewing unqualified resumes, and about half of the viable candidates never responded to our outreach. Soter changed that—we started seeing a higher percentage of qualified candidates, and more importantly, they were responsive when we contacted them. When choosing a DSP, prior experience working with people with disabilities is our top priority. For others starting this process, I recommend structuring roles to offer full-time hours with benefits, and clearly defining minimum qualifications from the start. It saves time and helps filter out unqualified applicants.

Geoff DeBery, M.A., BCBA, LBA

Agentic AI that cares: smart dashboards and powerful tools

We know how challenging it is to find the right care, and we’re changing that for good.

Resources Hub & Events

The Math Has Stopped Working: New York’s I/DD Staffing Crisis and What’s Actually Changing It

New York I/DD agencies paid $1.6 billion in overtime in 2025. Vacancies are running at 17% statewide — roughly 20,000...

Learn more

Hiring a DSP doesn’t make you a bad person. Here’s why.

When you love someone deeply, you want to do everything you can to care for them. So when the time...

Learn more

Your first week with a DSP: how to build trust from day one.

The first week with a new Direct Support Professional can feel a little like starting a new chapter – exciting,...

Learn more

FAQ

Didn’t find the right question?

How does Soter support care managers and FIs?

Soter helps streamline DSP recruitment for the families you serve — reducing manual workload, ensuring compliance, and providing access to pre-qualified DSPs ready to start.

Does Soter replace the family's hiring process?

No. Families remain fully in control of their hiring decisions. Soter simply makes it faster and easier by pre-screening candidates and suggesting the best matches.

Can we integrate Soter into our existing workflows?

Yes. Soter can complement your current systems and processes. Our team assists with setup and onboarding to make sure it fits seamlessly into your workflow.

Is Soter compliant with state and FI requirements?

Absolutely. We follow all state and OPWDD compliance standards, including verification, documentation, and data privacy protocols.

How much does it cost for care managers or FIs to use Soter?

There's no direct cost for FIs or care managers. Families subscribe to Soter, and in most cases, the service is covered through OTPS funds.

How do we track progress or monitor placements?

Soter provides updates and detailed records for every match — including DSP credentials, interview status, and outcomes — to keep care managers informed throughout the process.

Find out more