1. Introduction
Soter, Inc. (“Soter,” “we,” “our,” “us”) provides technology solutions that connect employers, agencies, families, and job seekers in the frontline workforce, including caregiving, foodservice, hospitality, franchise systems, and other shift-based or hourly sectors.
This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of personal information in connection with our website, mobile applications, and related services (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
- Contact Information: Name, email address, telephone number, physical address.
- Professional Information: Employment history, education, certifications, licenses, references, skills, and job preferences.
- Application Data: Resumes, cover letters, interview notes, application history, and status updates.
- Background and Verification Data: Background check results and identity verification data (if implemented).
- Sector-Specific Data: Certifications or qualifications required for roles in specific industries.
- Disability Information: Only when voluntarily provided for job matching or support purposes (e.g., in caregiving).
- Multimedia Content: Photographs, videos, or audio recordings.
- Technical Data: IP address, browser type, operating system, geolocation data, session activity, cookies, pixels, and analytics data.
- Payment Information: Billing details and payment method information.
3. How We Collect Information
We collect information:
- Directly from you through account registration, applications, and forms.
- Automatically via cookies, pixels, analytics tools, and similar technologies.
- From third parties including integration partners (EHR systems, ATS platforms, job boards), background check providers, and other authorized sources.
4. How We Use Information
We process personal information to:
- Facilitate candidate sourcing, matching, and hiring.
- Provide profiles to potential employers, agencies, and families.
- Conduct background checks where authorized.
- Process transactions and payments.
- Deliver communications, including job alerts and service updates.
- Improve and secure the Platform.
- Comply with applicable legal obligations.
5. How We Share Information
We may share information with:
- Employers, agencies, and families for recruitment and hiring purposes.
- Authorized service providers including payment processors, hosting providers, analytics vendors, and marketing platforms.
- Integration partners such as Dropbox, Google Drive, Microsoft, EHR systems, and ATS platforms.
- Regulatory or law enforcement authorities where required by law.
We do not sell personal information.
6. Cookies & Tracking Technologies
We use cookies, tracking pixels, and analytics tools to enhance functionality, monitor performance, and deliver personalized experiences. You may disable non-essential cookies through your browser or device settings.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Upon verified request, we will delete or anonymize personal data in accordance with applicable law.
8. Security
We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:
- Data Encryption: All personal data is encrypted during transmission (TLS) and while stored on our systems.
- Access Controls: Role-based access management ensuring only authorized personnel can access specific data.
- Secure Hosting: The Platform is hosted in secure data centers provided by Amazon Web Services (AWS) with industry-standard certifications.
- Monitoring & Response: Continuous monitoring for security threats and incident response protocols.
While we employ commercially reasonable measures to safeguard data, no system can guarantee absolute security.
9. Google OAuth Scopes and API Access
We use the following Google OAuth scopes to provide user-requested calendar functionality:
Non-sensitive scopes:
- https://www.googleapis.com/auth/userinfo.email — View your email address
- https://www.googleapis.com/auth/userinfo.profile — View your basic profile information
- openid — Enable login and account linking
- https://www.googleapis.com/auth/calendar.readonly — Display your calendar availability
Sensitive scope:
- https://www.googleapis.com/auth/calendar.events.owned — Create, update, or delete events on calendars you own
We use this access exclusively to support features requested by you (such as interview scheduling and appointment syncing). We do not access any other Google services or data outside of these scopes.
We do not use Google user data to train, improve, or operate AI/ML models, and do not use it for advertising. Our usage of Google user data fully complies with Google’s Limited Use requirements.
10. Your Rights
Depending on your jurisdiction, you may have rights to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete data.
- Request deletion of personal information.
Requests should be submitted to recruit@soter.ai. We may require verification of identity before processing a request.
11. International Data Transfers
If you access the Platform from outside the United States, you acknowledge that your information may be transferred to and processed in the United States or other jurisdictions with different data protection laws.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision. Continued use of the Platform constitutes acceptance of any changes.
13. Contact Information
Soter, Inc.
205 Hudson Street, Floor 7
New York, NY 10013, USA
Email: recruit@soter.ai
